Cancellation Policy

Payment, Cancellation and Refund Terms



1. Payment Terms

You agree to supply appropriate payment for the services received from kssofttech.com, in advance of the time period during which such services are provided. You agree that until and unless you notify kssofttech.com of your desire to cancel any or all services received, those services will be billed on a recurring basis.

Cancellations must be done by emailing billing@ kssofttech.com. Once we receive your cancellation request and have confirmed all necessary information with you via e-mail, we will inform you in via email that your account has been canceled. Your cancellation confirmation will contain a ticket/tracking number in the subject for your reference, and for verification purposes. If you do not hear back from our Billing Team within 24 hours, please contact us immediately via phone. We require that cancellations of service are done via email to (a) confirm your identity, (b) confirm in writing you are prepared for all files/emails to be removed, and (c) document the request. This process reduces the likelihood of mistakes, fraudulent/malicious requests, and ensures you are aware that the files, emails, and account may be removed immediately after a cancellation request is processed.

As a client of kssofttech.com, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree that until and unless you notify kssofttech.com of your desire to cancel any or all services received (by the proper means listed in the appropriate section of the Terms of Service), those services will be billed on a recurring basis, unless otherwise stated in writing by kssofttech.com. kssofttech.com reserves the right to bill your credit card or billing information on file with us. kssofttech.com provides a 10 day grace period from the time the invoice is generated and when it must be paid. Any invoice that is outstanding for 10 days and not paid will result in a INR 500 late fee and/or will result in an account suspension until account balance has been paid in full. The INR 500 late fee is applied in addition to whatever else is owed to kssofttech.com for services rendered. Access to the account will not be restored until payment has been received.

It is the client’s responsibility to notify our sales team via email at sales@ kssofttech.com after paying for a domain name renewal to ensure the email is received and acted upon. Domain name renewal notices and invoices are provided as a courtesy reminder and kssofttech.com cannot be held responsible for failure to renew a domain name or failure to notify a client about a domain name’s renewal.

Subsequently, account/domain name/order renewals are billed and renewed 30 days before the renew date. It is the client’s responsibility to notify our sales team via email at sales@kssofttech.com for any domain name’s registration cancellation. No refunds can be given, once a domain name is renewed. All domain name renewals are final.

Invoices that have been paid more than once with multiple Paypal Subscriptions can only be added as credit towards the account and cannot be refunded via Paypal. If you require assistance with this provision, please contact sales@kssofttech.com.

kssofttech.com reserves the right to change the monthly payment amount and any other charges at anytime.



2. Cancellation and Refund Terms

kssofttech.com reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice. There are no refunds on amount less than Rs 100 or $2.

Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in either U.S. dollars or Indian Rupees, and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and kssofttech.com is not responsible for any change in exchange rates between time of payment and time of refund.

Clients may cancel at any time by emailing billing@kssofttech.com. kssofttech.com gives you an unconditional 30 day money back guarantee on managed shared hosting, VPS and reseller solutions for any client who paid the first invoice.

Cancellations requested after the initial 30 days for Shared, VPS and Reseller accounts will go into effect on the renewal date for that particular hosting account. Unless specifically requested, the account will remain active until the period expires. Any request for a refund outside of the initial 30 day period will be declined.

There are no refunds on Dedicated servers, administrative fees, and install fees for custom software. Refund requests for domain name registrations are subject to policies of the domain name Registrar and may have a nominal fee associated with the deletion request. Contact our sales team at sales@kssofttech.com to know how much credit can you expect from the domain name deletion. Please note that domain refunds will only be considered if they were ordered in conjunction with a hosting account. Eligibility of said refunds will be determined at the time of cancellation.

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

Violations of the TOS will waive the refund policy.